Dilemas da flexibilidade
como as novas formas de trabalho impactam a criatividade e inovação?
DOI:
https://doi.org/10.47456/regec.2317-5087.2025.14.3.47951.132.155Palavras-chave:
novas formas de trabalho, criatividade, arranjos de trabalho flexíveis, tecnologias de informação e comunicação, transformações no ambiente de trabalhoResumo
Este estudo investiga os impactos das novas formas de trabalho (NWW) na criatividade e inovação organizacional, explorando como práticas de flexibilidade, colaboração e tecnologias moldam dinâmicas criativas e inovadoras. Por meio de uma revisão sistemática de literatura que mapeou 202 artigos e analisou 28 estudos selecionados, identificaram-se benefícios das NWW, como maior autonomia, estímulo à criatividade e ambientes colaborativos mais adaptáveis, mas também desafios, como sobrecarga informacional, falta de privacidade e dificuldades no equilíbrio trabalho-vida. Lacunas na literatura foram evidenciadas, incluindo a predominância de estudos em regiões desenvolvidas, a ausência de análises setoriais e a falta de abordagens longitudinais. A pesquisa oferece contribuições teóricas ao integrar dimensões tecnológicas, sociais e culturais das NWW, além de implicações práticas para gestores e formuladores de políticas, ressaltando a necessidade de abordagens contextuais e estratégias equilibradas para maximizar o potencial inovador enquanto promovem o bem-estar organizacional.
Referências
Abelha, M., Fernandes, S., Mesquita, D., Seabra, F., & Ferreira-Oliveira, A. T. (2020). Graduate Employability and Competence Development in Higher Education - A Systematic Literature Review Using PRISMA. Sustainability, 12(15), 5900. https://doi.org/10.3390/su12155900.
Allee, V. & Taug, J.. (2006). Collaboration, innovation, and value creation in a global telecom. The Learning Organization, 13 (6). 569-578. https://doi.org/
10.1108/09696470610705451.
Allen, T. D., Golden, T. D., & Shockley, K. M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological Science in the Public Interest, 16(2), 40-68. https://doi.org/10.1177/1529100615593273.
Amabile, T. M. (1988). A Model of Creativity and Innovation in Organizations. Research in Organizational Behavior, 1, 123–167. https://doi.org/10.1016/s0076-6879(82)89012-5.
Andrews, D. C. (2017). A Space for Place in Business Communication Research. International Journal of Business Communication, 54(3), 325-336. https://doi.org/10.1177/2329488416675842.
Anderson, N., Potočnik, K., & Zhou, J. (2014). Innovation and Creativity in Organizations. Journal of Management, 40(5), 1297–1333. https://doi.org/10.1177/0149206314527128.
Antoniac, P., Pallot, M., & Pulli, P. (2006). Virtual and Augmented Reality supporting group consciousness within collaborative working environments. 2006 IEEE International Technology Management Conference (ICE), Milan, Italy, 1-8. https://doi.org/10.1109/ICE.2006.7477065.
Aroles, J., Cecez-Kecmanovic, D., Dale, K., Kingma, S. F., & Mitev, N. (2021). New ways of working (NWW): Workplace transformation in the digital age. Information and Organization, 31(4), 100378. https://doi.org/10.1016/
j.infoandorg.2021.100378.
Aroles, J., Mitev, N., & de Vaujany, F.-X. (2019). Mapping themes in the study of new work practices. New Technology, Work and Employment, 34(3), 285-299. https://doi.org/10.1111/ntwe.12146.
Baierle, I. C., Siluk, J. C. M., Gerhardt, V. J., Michelin, C. d. F., Junior, Á. L. N., Nara, E. O. B. (2021) Worldwide Innovation and Technology Environments: Research and Future Trends Involving Open Innovation. Journal of Open Innovation: Technology, Mark and Complexity, 7, 229. https://doi.org/10.3390/
joitmc7040229.
Bass, B. M., & Riggio, R. E. (2006). Transformational leadership. Psychology Press. https://doi.org/10.4324/9781410617095.
Bardin, L. (2016). Análise de Conteúdo. São Paulo: Edições 70 Brasil.
Blomberg, A., & Kallio, T. J. (2022). New ways of working: Discourse and contradictions in activity-based working. Journal of Organizational Change Management, 35(2), 256-271. https://doi.org/10.1108/JOCM-06-2021-0165.
Bloom, N., Liang, J., Roberts, J., & Ying, Z. J. (2015). Does working from home work? Evidence from a Chinese experiment. NBER Working Paper Series, 16742. https://www.jstor.org/stable/26372598.
Bondarouk, T., & Brewster, C. (2016). Conceptualising the future of HRM and technology research. The International Journal of Human Resource Management, 27(21), 2652-2671. https://doi.org/10.1080/09585192.2016.
1232296.
Caldas, P. T., & Cândido, G. A.. (2013). Inter-Organizational Knowledge Conversion and Innovative Capacity in Cooperative Networks. Journal of technology management & innovation, 8(1). https://dx.doi.org/10.4067/S0718-27242013000300009.
Chen, Y., Presslee, A., & Yang, S. (2025). The Effect of Functional Diversity on Team Creativity: Behavioral and fNIRS Evidence. Management Science. https://doi.org/10.1287/mnsc.2023.02157.
Cohen, B., & Muñoz, P. (2017). Sharing cities and sustainable consumption and production: Towards an integrated framework. Journal of Cleaner Production, 140, 77-87. https://doi.org/10.1016/j.jclepro.2015.10.093.
Crevani, L., & Manca, C. (2023). Spatial agencing, privilege and new ways of working. In Space and Organizing (pp. 16-30). Edward Elgar Publishing.
Csikszentmihalyi, M. (2014). Society, Culture, and Person: A Systems View of Creativity. In The Systems Model of Creativity (pp. 47–61). Springer Netherlands. https://doi.org/10.1007/978-94-017-9085-7_4.
Cumming, J. F., Bettridge, N. & Toyne, P. (2005). Responding to global business critical issues: A source of innovation and transformation for FTSE 350 companies? Corporate Governance, 5 (3), pp. 42-51. https://doi.org/10.1108/
14720700510604689.
De Paoli, D., Arge, K., & Moum, A. (2019). Office concepts for new ways of working: A framework for understanding the spatial implications. Journal of Corporate Real Estate, 21(1), 56-74. https://doi.org/10.1108/JCRE-01-2018-0004.
De Paoli, D., Sauer, E., & Ropo, A. (2019). The spatial context of organizations: A critique of ‘creative workspaces’. Journal of Management and Organization, 25(2), 331-352. http://dx.doi.org/10.1017/jmo.2017.46.
Edmondson, A. C., & McManus, S. E. (2007). Methodological fit in management field research. Academy of Management Review, 32(4), 1246-1264. https://www.jstor.org/stable/20159361.
Elsbach, K. D., & Pratt, M. G. (2007). The physical environment in organizations. The Academy of Management Annals, 1(1), 181-224. https://doi.org/10.1080/
078559807.
Eskola, A. & Neuvonen, H. (2016). A Conceptual Framework for Understanding the Phenomenon of New Ways of Work. Proceedings of the 11th European Conference on Innovation and Entrepreneurship, 183- 186.
Fleming, P. S., Koletsi D. & Pandis N. (2014). Blinded by PRISMA: Are Systematic Reviewers Focusing on PRISMA and Ignoring Other Guidelines? PLoS ONE, 9(5): e96407. https://doi.org/10.1371/journal.pone.0096407.
Gerards, R., van Wetten, S. & van Sambeek, C. (2021). New ways of working and intrapreneurial behaviour: the mediating role of transformational leadership and social interaction. Rev Manag Sci, 15, 2075–2110. https://doi.org/10.1007/s11846-020-00412-1.
Haddaway, N. R., Page, M. J., Pritchard, C. C., & McGuinness, L. A. (2022). PRISMA2020: An R package and Shiny app for producing PRISMA 2020-compliant flow diagrams, with interactivity for optimised digital transparency and Open Synthesis. Campbell Systematic Reviews, 18, e1230. https://doi.org/10.1002/cl2.1230.
Head, B. W. (2022). The Rise of ‘Wicked Problems’ - Uncertainty, Complexity and Divergence. In B. W. Head, Wicked Problems in Public Policy (pp. 21–36). Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-94580-0_2.
Huang, Y., Ferreira, F. A. F., & He, Z. (2021). Impact of workspace environment on creativity and innovation: empirical evidence from a makerspace in China. R&D Management, 53(4). 620-637. https://doi.org/10.1111/radm.12504.
Ivanoff, C. S., & Podolskiy, O. A. (2021). Remote work and creativity: The paradox of virtual collaboration. Creativity and Innovation Management, 30(4), 612-627. https://doi.org/10.1111/caim.12433.
Jebali, D., & Meschitti, V. (2021). HRM as a catalyst for innovation in start-ups. Employee Relations: The International Journal, 43(2), 555–570. https://doi.org/10.1108/ER-03-2020-0140.
Kniffin, K. M., Narayanan, J., Anseel, F., & Antonakis, J. (2021). COVID-19 and the workplace: Implications, issues, and insights for future research and action. American Psychologist, 76(1), 63-77. https://doi.org/10.1037/amp0000716.
Kossek, E. E., Thompson, R. J., & Lautsch, B. A. (2015). Balanced Workplace Flexibility: Avoiding the Traps. California Management Review, 57(4), 5-25. https://doi.org/10.1525/cmr.2015.57.4.5.
Laforet, S., & Tann, J. (2006). Innovative characteristics of small manufacturing firms. Journal of Small Business and Enterprise Development, 13(3), 363–380. https://doi.org/10.1108/14626000610680253.
Lawson, B., & Samson, D. (2001). Developing Innovation Capability in Organisations: A Dynamic Capabilities Approach. International Journal of Innovation Management, 5, 377-400. https://doi.org/10.1142/S1363919601000427.
Lucius, Z. K., & Damberg, S. (2024). Why we need employees back at the office: The effect of workplace design on creativity in organizations. Creativity and Innovation Management, 33(4), 654-670. https://doi.org/10.1111/caim.12611.
Majchrzak, A. & Malhotra, A. (2013). Towards an Information Systems Research Agenda for Virtual Work. Journal of Strategic Information Systems, 22(4), 243-255. https://doi.org/10.1016/j.jsis.2013.07.004.
Manca, F. (2021). Workplace design and employee creativity: A review of open-plan office effects on innovation processes. Facilities, 39(3/4), 197-213. https://doi.org/10.1108/F-07-2020-0087.
Manca C. (2022). Tensions as a framework for managing work in collaborative workplaces: A review of the empirical studies. International Journal of Management Reviews, 24, 333–351. https://doi.org/10.1111/ijmr.12280.
Martins, J. & Ling, S.. (2017). Local enterprise partnerships: Socialisation practices enabling business collective action in regional knowledge networks. Knowledge and Process Management, 24. https://doi.org/10.1002/kpm.1546.
Mattarelli, E., Cochis, C., Bertolotti, F., & Ungureanu, P. (2022). How designed work environment and enacted work interactions impact creativity and work–life balance. European Journal of Innovation Management, 27(2). https://doi.org/10.1108/EJIM-01-2022-0028.
Medik, V. L. & Stettina, C. J. (2014). Towards responsible workplace innovation: The rise of NWW in public knowledge organizations and their impact on governance. Proceedings of the 2014 International Conference on Engineering, Technology and Innovation (ICE). https://doi.org/10.1109/ICE.2014.6871538.
Mumford, M. D. (2000). Managing creative people: strategies and tactics for innovation. Human Resource Management Review, 10(3), 313-351. https://doi.org/10.1016/S1053-4822(99)00043-1.
Muñoz, C. F. G. & Romero, A. M. (2021). Organisational innovation in bureaucracies: An impossible mission? Dirección y Organización, 74, 54–66. https://doi.org/
10.37610/dyo.v0i74.602.
Nonaka, I.; Konno, N. (1998). The Concept of "Ba": Building a Foundation for Knowledge Creation. California Management Review, 40(3), 40-54. https://doi.org/10.2307/41165942.
Nonaka, I.; Takeuchi, H. (1997). Criação de conhecimento na empresa: como as empresas japonesas geram a dinâmica da inovação. Campus, Rio de Janeiro.
Ogunmakinde, O.E., Egbelakin, T., Sher, W., Omotayo, T. & Ogunnusi, M. (2024). Establishing the limitations of sustainable construction in developing countries: a systematic literature review using PRISMA. Smart and Sustainable Built Environment, 13(3), 609-624. https://doi.org/10.1108/SASBE-10-2022-0223.
Oldham, G. R., & Cummings, A. (1996). Employee creativity: Personal and contextual factors at work. Academy of Management Journal, 39(3), 607-634. https://doi.org/10.2307/256657.
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., ... Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372(71). https://doi.org/10.1136/bmj.n71.
Pallot, M., Ruland, R., Traykov, S., & Kristensen, K. (2006). Integrating shared workspace, wiki and blog technologies to support interpersonal Knowledge Connection, 2006 IEEE International Technology Management, 1-8. https://doi.org/10.1109/ICE.2006.7477066.
Palumbo, R., Fakhar Manesh, M., & Petrolo, D. (2022). What makes work smart in the public sector? Insights from a bibliometric analysis and interpretive literature review. Public Management Review, 26(6), 1449–1474. https://doi.org/
10.1080/14719037.2022.2152479.
Panic, N., Leoncini, E., De Belvis, G., Ricciardi, W. and Boccia, S. (2013), Evaluation of the Endorsement of the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) Statement on the Quality of Published Systematic Review and Meta-Analyses. PLoS ONE, 8(12): e83138. https://doi.org/
10.1371/journal.pone.0083138.
Pinnington, A., Alshamsi, A., Karatas-Özkan, M., Nicolopoulou, K., Ozbilgin, M., Tatli, A., Vassilopoulou, J. (2015). Early Organizational Diffusion of Contemporary Policies: Narratives of Sustainability and Talent Management. Procedia - Social and Behavioral Sciences, 213. 807-811. https://doi.org/10.1016/j.sbspro.
2015.11.480.
Putnam, L. L., Myers, K. K., & Gailliard, B. M. (2014). Examining the tensions in workplace flexibility and exploring options for new directions. Human Relations, 67(4), 413-440. https://doi.org/10.1177/0018726713495704.
Qi, X., Liu, H., Li, X., & Liu, H. (2021). The influence of flexible work arrangements on innovative employee behaviour in China: a perspective of person-job fit. Asia Pacific Business Review, 29(3), 479–500. https://doi.org/10.1080/
13602381.2021.2001181.
Ru, Y., & Zhou, W. (2024). A study on the impact of knowledge heterogenity on team creativity. The EUrASEANs : Journal on Global Socio-Economic Dynamics, 5(48), 252–269. https://doi.org/10.35678/2539-5645.5(48).2024.252-269.
Sarker, S., Ahuja, M., Sarker, S., & Kirkeby, S. (2011). The Role of Communication and Trust in Global Virtual Teams: A Social Network Perspective. Journal of Management Information Systems, 28(1), 273–310. https://doi.org/10.2753/
MIS0742-1222280109.
Schumpeter, J. A. (1984). Capitalismo, socialismo e democracia. Rio de janeiro: Zahar.
Sewell, G., & Taskin, L. (2015). Out of sight, out of mind in a new world of work? Autonomy, control, and spatiotemporal scaling in telework. Organization Studies, 36(11), 1507-1529. https://doi.org/10.1177/0170840615593587.
Sicotte, H., De Serres, A., Delerue, H., & Ménard, V. (2019). Open creative workspaces impacts for new product development team creativity and effectiveness. Journal of Corporate Real Estate. https://doi.org/10.1108/JCRE-10-2017-0039.
Sousa, A. S., Ferreira, P. L., & Santos, R. M. (2023). Digital tools for innovation and collaboration: A meta-analysis. Technovation, 124, 102672. https://doi.org/
10.1016/j.technovation.2022.102672.
Spreitzer, G. M., Cameron, L., & Garrett, L. (2017). Alternative work arrangements: Two images of the new world of work. Annual Review of Organizational Psychology and Organizational Behavior, 4, 473-499. https://doi.org/
10.1146/annurev-orgpsych-032516-113332.
Taskin, L., Parmentier, M., & Stinglhamber, F. (2019). The dark side of office designs: Towards de-humanization. New Technology, Work and Employment, 34(2), 123-136. https://doi.org/10.1111/ntwe.12150.
van der Voordt, T. J. M. (2004). Productivity and employee satisfaction in flexible workplaces. Journal of Corporate Real Estate, 6(2), 133-148. https://doi.org/10.1108/14630010410812306.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157-178. https://doi.org/10.2307/41410412.
Warwick, R. (2016). Routine innovation: Complex processes from policy development to implementation. International Journal of Business and Globalisation, 17(5), 541-555. https://doi.org/10.1504/IJBG.2016.079334.
Wood, A. J., Graham, M., Lehdonvirta, V., & Hjorth, I. (2019). Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy. Work, Employment and Society, 33(1), 56-75. https://doi.org/10.1177/
0950017018785616.
Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993). Toward a theory of organizational creativity. The Academy of Management Review, 18(2), 293–321. https://doi.org/10.2307/258761.
Worthington, J. (2001). Reinventing the workplace: The impact of new forms of work and work environments on creativity. Facilities, 19(3/4), 136-142. https://doi.org/10.1108/02632770110381692.
Yacoub, G., & Haefliger, S. (2022). Coworking spaces and collaborative practices. Organization, 31(1), 87-114. https://doi.org/10.1177/13505084221074037.
Publicado
Edição
Seção
Licença
Os direitos autorais dos originais aprovados serão automaticamente transferidos à Revista, como condição para sua publicação, e para encaminhamentos junto às bases de dados de indexação de periódicos científicos.
Esta cessão passará a valer a partir da submissão do manuscrito, em formulário apropriado, disponível no Sistema Eletrônico de Editoração da Revista.
A revista se reservará o direito de efetuar, nos originais, alterações de ordem normativa, ortográfica e gramatical, com vistas a manter o padrão culto da língua e a credibilidade do veículo. Respeitará, no entanto, o estilo de escrever dos(as) autores(as).
Alterações, correções ou sugestões de ordem conceitual serão encaminhadas aos(às) autores(as), quando necessário. Nesses casos, os artigos, depois de adequados, deverão ser submetidos a nova apreciação.
As provas finais serão encaminhadas aos(às) autores(as).
Os trabalhos publicados passarão a ser de propriedade da Revista, ficando sua re-impressão (total ou parcial) sujeita à autorização expressa da Revista. Em todas as citações posteriores, deverá ser consignada a fonte original de publicação: Revista Gestão & Conexões.
A Universidade Federal do Espírito Santo e/ou quaisquer das instâncias editoriais envolvidas com o periódico não se responsabilizarão pelas opiniões, idéias e conceitos emitidos nos textos. As opiniões emitidas pelos(as) autores(as) dos artigos serão de sua exclusiva responsabilidade.
Em todo e qualquer tipo de estudo que envolva situações de relato de caso clínico é fundamental o envio de cópia do Termo de Consentimento Livre e Esclarecido assinado(s) pelo(s) paciente(s).
